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C: \ Business \ Databases & Tools \ Call Center Manager 8.5.2

Call Center Manager 8.5.2 - Detailed description page

Click to view Call Center Manager 8.5.2 screenshot
Program ID: 20225
Downloads: 78
Size: 402KB
License: Freeware [?]
Cost: $0.00 US
Last updated: 2012-11-03 update
Author: Voicent Communications, Inc
All programs by this author

Operating Systems: win2000 winxp winvista winvistax64 win7x32 win7x64 winserver
Size: 402K
Release Status: update
Last Updated: 2012-11-03
Our Rating: Not rated yet...   Not rated yet...
Users Rating: Average User Rating: 5     (total votes: 1)
Feedback: Report broken download     Report spyware [?]

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Call Center Manager iconCall Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Use it to:
Manage Agent Performance Quality; Easy call monitoring and recording; whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules; Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track; Real-time summary stats for call volume, line usage, agent and campaign performance. Automatically measures and adjusts the pace of outbound calls. This ensures Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracks, collects, and reports statistics of call volume, line usage, dropped-call rates, current and historical campaign performance.


Keywords: agent management, agent monitor, call center, call center management, call center report, call center software, contact center, contact center software, telemarketing, telemarketing software, predictive dialer, FTC's Safe Harbor requirement

Recent Changes: Call Center Software - New features and enhancements

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Internet connection



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